Store Policy

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Welcome to Pretty Girl Burn

We’re so glad you’re here. Below are the official policies that guide purchases and interactions on our site. By shopping with us, you’re agreeing to the following terms.

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Terms & Conditions

1. Eligibility

You must be 18+ (or 21+ in some regions) to purchase smoking accessories from Pretty Girl Burn. By placing an order, you confirm that you meet the legal age requirements in your location.

2. Use of Products

Our products are intended for legal herbal use only. We are not responsible for misuse or illegal use of any item purchased.

3. Copyright

All content on this site — including product names, descriptions, images, branding, and blog content — is the property of Pretty Girl Burn. Please don’t use, repost, or copy anything without our written permission.

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Shipping Policy

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Standard U.S. shipping is 5-7 business days via USPS. Expedited options available at checkout.
• Tracking: You’ll receive tracking info via email once your order ships.
• Lost or Stolen Packages: Once an order leaves our hands, we are not responsible for packages lost, delayed, or stolen in transit. Please contact the shipping carrier for assistance.
• International Shipping: Currently shipping to U.S. and Canada only.

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Returns & Exchanges

We want you to love your purchase, but due to the nature of our products, we have a final sale policy with limited exceptions.

Not eligible for return:

• Used items
• Pipes, grinders, or smoking tools (for hygiene reasons)
• Sale or promotional items

Eligible for return:
• Unused, unopened items in original packaging
• Must be returned within 14 days of delivery
• Buyer is responsible for return shipping

How to Request:

Send us a message ( hyperlink message to contact us/ email us) with your order number, reason for return, and photos (if applicable). We’ll review and respond within 2 business days.

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Damaged or Incorrect

Items Accidents happen — if your item arrives damaged

or incorrect:

1. Email us within 2 days of delivery
2. Include: Order #, clear photos, and a short note
3. We’ll review and respond with a resolution.

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Payments & Security

We accept all major credit cards, Shop Pay, and other secure checkout options. Your payment info is encrypted and never stored or shared.

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🕵️ Privacy Policy

We respect your privacy. Your data is only used to process orders, communicate with you, and improve your experience. We never sell or share your information.

Full privacy policy here

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Product Disclaimer

All products are intended for tobacco or legal dry herb use only. Buyers are responsible for knowing their local laws. Pretty Girl Burn is not liable for misuse.

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Contact Us

Questions? Need help with your order? We got you.

Email us
Or DM us on Instagram [@prettygirlburn]

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Summary of Legal Stuff (aka The Fine Print)

By placing an order, you agree to Pretty Girl Burn’s:

• Terms & Conditions
• Return & Shipping Policies
• Age & Legal Use Requirements

We reserve the right to update or modify our policies at any time.