SHIPPING & RETURNS
SHIPPING POLICY
Where do you ship?
We currently ship domestically in the United States. Shopping out of the United States? Contact us!
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How much does shipping cost?
Shipping is calculated at checkout and is based on your geographic location and package weight.
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When will my order be shipped?
Once your order is placed, it will be processed within 1-3 business days. The customer will then be notified via email with the tracking number as soon as it’s available.
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How long will shipping take?
Domestic orders are delivered within 5-7 business days.
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I made an error with my shipping address.
Email us as soon as you can with your order number and the correct address. As long as your order hasn't shipped, the correction can be made.
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I received a damaged package.
Oh no! While we do our best to pack every order with care, sometimes things just happen. We want you to enjoy not only the slow even burn but the aesthetic of Pretty Girl Burn as well. So, if your product arrived in a bad condition, contact us for further instructions.
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RETURN & EXCHANGE POLICY
Exchanges/Returns policy
All purchases for a full refund (shipping and fees not included) must be processed within 7 days of receiving the order. Store credit is available for returns processed within 8 to 14 days of receiving the order. Pretty Girl Burn reserves the right to refuse a return on merchandise not in its original condition or beyond the designated return period. We only accept returns for merchandise purchased directly from PrettyGirlBurn.com. To place a return, please contact customer service within the allotted timeframe. We will send you an email once your return has been received with the return status. In the event your return is not accepted, we will provide the explanation via email.
***Any items purchased with a discount or labeled "Final Sale" we do not accept refunds***